DVA Fees and Telehealth Update

Posted on 4 July 2022

From 1 July 2022, DVA fees for allied health items have been indexed by 1.6 per cent. Updated fee schedules are available on the DVA website.

DVA’s temporary telehealth arrangements for allied health providers delivering initial and extended consultations have ceased, unless prior approval granted. 

Allied health services (except dental, optical and neuropsychology services) can continue to be delivered to DVA clients under permanent telehealth arrangements. Permanent arrangements for allied telehealth services are based on the following principles:

  • Telehealth services are not intended to replace in-person services and can be provided to clients who have an established clinical relationship with the provider.
  • Telehealth services are only available for subsequent consultations 
  • Initial and extended consultations should be undertaken in person (unless via prior approval).
  • Telehealth services can only be provided if the full service can be delivered safely and in accordance with all relevant professional standards and clinical guidelines.
  • Telephone consultations can only be provided where videoconferencing is not available.
  • Some telehealth services should only be delivered by videoconference not telephone.
  • Group therapy cannot be delivered by telehealth.
  • Services requiring assessment of the client’s residence or site inspection of their home cannot be delivered by telehealth.
  • Telehealth items are also claimable for telehealth services delivered to clients in hospital or residential aged care facilities, for services not requiring prior approval.