Insurance and Telehealth

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At Insurance House we understand that given COVID-19 restrictions, many practitioners are switching from face-to-face consultations to online-based video or audio services — in order to continue to provide services to their clients.

We have received many calls and emails from psychologists asking whether their Medical Malpractice and Professional Indemnity insurance policy covers them for services delivered remotely in this way.

We write to confirm that yes, your policy does cover you for practicing your activities via online video sessions or phone call.

Please be aware that the policy will cover you for your business activities listed on your schedule of insurance anywhere in Australia — whether it be at your office or an alternate location — providing you are working within your scope of registration.

Coverage is always subject to the policy terms and conditions. The policy holds a jurisdictional and territorial limit of Worldwide excluding USA & Canada, and the Governing Law is Australian Law.

You should note that you may have some legal requirements relating to providing remote sessions – and we suggest you speak with your governing registered body or association for further information on how such requirements may relate to your business activities.

Finally, with professional indemnity and liability insurance more important than ever in times of uncertainty, Insurance House is here to provide advice and assurance. If you have any questions about your cover, please don’t hesitate to contact our Customer Support Team on 1300 659 626 or email them at

Kind regards,

Insurance House Team

General Advice Warning

This advice has been prepared without taking into account your personal objectives, financial situation or needs. You should, therefore, consider the appropriateness of the advice, in light of your objectives, financial situation or needs before following the advice. Please obtain a copy of, and consider the Product Disclosure Statement (PDS) applicable to the general insurance product before making any decision. Insurance House Pty Ltd ABN 33 006 500 072 AFSL 240954.